Privacy policy

We at Eventsmatic strictly respect and secure your privacy, personal information and other details.

Our Privacy policy provides detailed information on how we use the personal information that we receive from you through your receipt of our services and products and whenever you connect to our website. Go through our privacy policy as it comprises relevant information for your data.

We collect and process the ticket buyers or event attendee personal information on the behalf of event organization and therefore the event organization is responsible to inform their customers how their personal information will be used. This policy applies to anyone who interacts with our website and social media or contracts with us to receive the potential services.

Our privacy policy covers the following areas-

Information collected from all the users

After filling the forms on Eventsmatic, we save your information. We collect personal data when you register for access to the services; when you respond to our surveys, contact us with inquiries, when you report a problem or use certain parts of the services. The personal information we ask for includes-

  • your name
  • your address
  • your email address and phone number
  • Any complaints or opinions regarding the service
  • Your responses to any questionnaires or surveys sent by us.
  • Details of the financial transaction of our services and confirmation of your order. Payments are made through reliable payment gateways safely and card details are directly provided to the payment processor, we only receive transaction details and limited card details from the payment processor to identify your transactions and manage payments.

When you reach our website, we may collect the information about your visit, communication data, location data, and traffic data and your computer (IP address, operating system and browser type).

How we use your personal information

We will only use your information on a lawful basis for specific purposes in the following circumstances-

  • Before entering into a contract with you- to give you information or services that you have asked for, register you as a user and provide you with access to services, to regulate your eligibility for our services, to send you notifications about changes and to maintain our relations with you.
  • After receiving your consent to use your data to send you newsletters or marketing texts/mailers, to permit us to set cookies, which provide your browsing patterns and online behavior which we use for the improvement of our websites and services.
  • To follow legal and regulatory obligation- provide you changes to our terms of privacy policy notifications and mandatory law enforcement or regulatory requests for the disclosure of your personal information.
  • To extend and develop our services for the betterment of our risk management- to protect our legal rights, to make sure our website content is presented in the properly way, for our staff training, carrying retargeting advertising, to keep our website secure from any suspected fraudulent activities, to manage our site for internal operations and to send you info regarding the services or changes in services.
  • Send our marketing communications- when you have consented to receive, when we identify you as our potential customer and when you are already our customer, we might send you our similar or connected products or services information.
  • We may send our target customers advertising messages through Facebook, Google, emails, etc. (If you wish to unsubscribe, you can mail us.).

Other information we collect about your visit to our website or use of our apps. With regard to each of your visits to our Websites, we may automatically collect details of your visit, including, but not limited to, traffic data, location data, weblogs and other communication data. We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect details of the resources that you access on our website.

How we use your cookies

Cookies are required to let, our website operate and differentiate you from other users of the websites. Our website uses cookies to provide you with a nice experience when you visit and browse our website. These cookies help us understand the performance of our marketing campaigns and allow us to customize our online properties for you. We provide our event organizers to know more about your interests in the event and they may use it to provide important and relevant advertisements regarding the goods and services of potential interest to you. We do not offer 3rd party advertising. This process of collecting information through cookies does not allow us or the event organizer to identify your name, contact details or other personal details unless you give the consent to use them. Our analytics service uses cookies to gather data of your online behavior, your device’s IP address, and device screen size, device type, location and browser information.

Disclosure of your personal information

We are not in business to sell, trade or rent your data. We understand this information is a crucial part of our relationship with you. We disclose your personal information to selected third parties-

  • Third-party service providers who help us to manage our business.
  • Organizers who are organizing the event you have signed up for. The organizer might send you the promotional communication.
  • Our parent company
  • Professional adviser or insurers for maintaining insurance coverage required professional advice or legal claims.
  • Regulators, taxation authorities and law enforcement agencies.
  • Payment processor for financial transactions.

How we secure and hold your personal data

We store all your information on a secure server. We take all the possible steps to protect the personal information and the payment transactions are processed securely by payment processors through SSL (Security Sockets Layer) encryption technology. No network, database, server or internet transmission is fully secure or error-free, you should take good care deciding the information you wish to share with us electronically. Also besides, we have set up an advanced security measure to prevent your personal information and data from being lost, used or accessed in an altered or unauthorized way. We may retain your personal information till the date you are registered to use our products/services. We will delete your data from our secure system, only a certain amount of information will be required, but we will delete your entire personal information on your request.

Please note that while we strive hard to protect your data, we cannot assure the complete security or the privacy of your data. You agree to transmit your personal information at your own risk.

Your rights

You as a customer have certain legal rights in regards to your personal information like rights in respect of personal data, the right to request a copy of the personal data, the right to request that we restrict, rectify or delete your data, and unsubscribe from marketing communication.

There can be circumstances where we are not legally required to agree with your request because of the laws in your jurisdiction or because of the exemptions provided for in data legislation.

We need some information from you

We may have to request certain information from you to help us confirm your identity and make sure your right to access your personal information, also to ensure that your data is not disclosed to anyone who is not liable to receive it.

We need Time to respond

We give our best to respond to all the requests mostly in a month, but it may take us longer than a month occasionally if you have a complex request or you have more than one request. Our team will notify you and keep you updated in case of delays.

At times, our site may contain links to add from the websites of our advertisers, partner networks and affiliates. Our website is linked with other websites and if you follow a link to any of these websites, please note that these websites have their privacy policy and hence we are not responsible for these policies.

Privacy policy changes

If there are any changes in our privacy policy in the future, we will post them on this page and we will inform you of any material change to this policy through our website other communication channels.

Contact us

We would like to hear from you if you have any queries, comments and request regarding the privacy policy at privacy@eventsmatic.com